Account / Relationship Management - Voice / Blended - Vishakhapatnam
Infosys LimitedJob Highlights
Required Skills
Job Description
Role Summary: We are seeking a motivated and experienced Account / Relationship Manager with 3-5 years of experience to join our dynamic team. The ideal candidate will be responsible for managing and nurturing client relationships, ensuring high levels of customer satisfaction, and driving business growth within assigned accounts. This role involves a blend of voice and potentially other communication channels to effectively manage client interactions.
Key Responsibilities:
- Build and maintain strong, long-lasting client relationships with key stakeholders.
- Act as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
- Understand client business objectives and align our services to meet their evolving requirements.
- Drive account growth by identifying opportunities for upselling and cross-selling services.
- Monitor client satisfaction and proactively implement strategies to enhance it.
- Collaborate with internal teams (sales, delivery, support) to ensure seamless service delivery.
- Prepare and deliver regular performance reports and business reviews to clients.
- Manage contract renewals and ensure compliance with service level agreements (SLAs).
- Stay updated on industry trends and competitor activities to provide strategic insights to clients.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, their organizations, and their people through their digital journey. We do this while also empowering them to achieve their ambitions with a constant focus on learning, innovation, and adaptation.
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