Grievance Redressal Policy
Effective Date: 15th October 2025
Introduction
At Joblynn, a product of Verthori Technology Solutions, we are committed to addressing any grievances or complaints raised by our users in a timely and fair manner. This Grievance Redressal Policy aims to provide a clear process for reporting and resolving grievances related to our platform and services.
How to Submit a Grievance
If you have any grievance related to Joblynn, please provide us with the following details by contacting us at grievance@verthori.com:
- Your full name and contact information
- Description of the grievance or issue
- Date and time when the issue occurred (if applicable)
- Any supporting documents or screenshots
Grievance Redressal Process
Once we receive your grievance, our team will:
- Acknowledge receipt of your grievance within 2 business days.
- Investigate the issue thoroughly by coordinating with relevant teams.
- Communicate updates and/or request additional information if necessary.
- Provide a resolution or response within 15 business days from the acknowledgment date.
Escalation
If you are not satisfied with the resolution provided, you may escalate the grievance by replying to the last communication or contacting grievance-manager@verthori.com. We will review the case again and provide a final response within 10 business days.
Confidentiality
All information related to grievances will be treated with strict confidentiality and will only be shared with the relevant personnel involved in resolving the issue.
Contact Us
For any questions or assistance related to grievances, please contact us at:
- Email: grievance@verthori.com
- Escalation Email: grievance-manager@verthori.com