Customer Advocacy - Industrial Automation Sector (0-1 Yrs)

Role Summary:
We are seeking a motivated and enthusiastic individual with an MCA degree to join our team as a Customer Advocate. In this entry-level role, you will be instrumental in fostering strong relationships with our industrial automation clients, ensuring their satisfaction, and gathering valuable feedback to improve our products and services. You will act as a bridge between our customers and internal teams, championing the customer's voice.

Key Responsibilities:
- Engage with customers to understand their needs, challenges, and successes with our industrial automation solutions.
- Collect and analyze customer feedback, identifying trends and areas for improvement.
- Assist in the development and execution of customer advocacy programs.
- Create and share customer success stories and testimonials.
- Collaborate with sales, marketing, and product development teams to ensure customer needs are met.
- Provide basic technical support and product information to customers.
- Maintain accurate customer records and interaction logs.
- Participate in customer onboarding and training sessions.