Customer Onboarding - Voice / Blended (0-1 Yrs) at CCTV Surveillance India Pvt Ltd

Role Summary:
We are seeking a diligent and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will be instrumental in guiding new clients through the initial stages of their service with us, ensuring a smooth and positive onboarding experience. You will handle inquiries via voice and blended channels, providing clear information and setting expectations for our security solutions.

Key Responsibilities:
- Welcome and onboard new clients, explaining service agreements and initial setup procedures.
- Address customer queries and concerns effectively through phone calls and other communication channels.
- Provide accurate information about our CCTV surveillance and security services.
- Guide clients through the necessary documentation and verification processes.
- Escalate complex issues to the appropriate internal teams for resolution.
- Maintain detailed records of customer interactions and onboarding progress.
- Ensure client satisfaction by delivering exceptional service throughout the onboarding journey.
- Collaborate with sales and technical teams to ensure a seamless handover.