Customer Service Executive (Chandigarh)

Role Summary: We are seeking a dedicated and empathetic Customer Service Executive for our Chandigarh facility. The ideal candidate will have 2-3 years of experience and a B.Com degree, with a passion for providing exceptional patient care and support. You will be the primary point of contact for patients, addressing their queries, concerns, and ensuring a smooth hospital experience.

Key Responsibilities:

Handle patient inquiries via phone, email, and in-person, providing accurate information about services, appointments, and billing.

Assist patients with appointment scheduling, registration, and admission processes.

Address patient complaints and concerns promptly and professionally, escalating issues to the appropriate department when necessary.

Provide information on hospital policies, procedures, and available amenities.

Maintain patient records and documentation accurately in the hospital's management system.

Collaborate with medical staff and administrative teams to ensure seamless patient flow and satisfaction.

Gather patient feedback and contribute to service improvement initiatives.