Customer Service Executive (Lucknow)

Role Summary:
We are seeking a dedicated and technically proficient Customer Service Executive with 3-4 years of experience to join our team in Lucknow. This role is crucial for ensuring exceptional customer support and maintaining strong relationships with our clients in the pharmaceutical and life sciences sector. The ideal candidate will leverage their M.Tech background to understand complex product inquiries and provide effective solutions.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide technical support and product information, leveraging an M.Tech understanding of pharmaceutical and life sciences products.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
- Maintain accurate customer records and documentation in the CRM system.
- Collaborate with sales, marketing, and R&D teams to ensure customer satisfaction.
- Gather customer feedback and identify areas for service improvement.
- Educate customers on product usage, features, and benefits.
- Adhere to company policies and procedures, including data privacy regulations.