Customer Service Representative - Medical Services (1-2 Yrs) - Hyderabad

We are seeking a proactive and empathetic Customer Service Representative with 1-2 years of experience and a BBA/BBM degree to join our dynamic team in Hyderabad. The ideal candidate will be responsible for ensuring exceptional patient experience and efficient handling of inquiries within our corporate medical services division. This role requires strong communication and problem-solving skills, coupled with a compassionate approach to patient care.

Key Responsibilities:
- Respond to patient inquiries via phone, email, and in-person, providing accurate information about services, appointments, and hospital policies.
- Schedule and manage patient appointments efficiently, ensuring optimal utilization of resources.
- Address patient concerns and complaints with empathy and professionalism, escalating issues to appropriate departments when necessary.
- Maintain patient records and update information in the hospital's management system accurately.
- Assist with patient registration and admission processes.
- Coordinate with medical staff and other departments to ensure seamless patient flow and service delivery.
- Provide information on billing, insurance, and payment procedures.
- Uphold the hospital's commitment to patient satisfaction and service excellence.