Customer Success Associate - 3-5 Yrs

Role Summary:
We are seeking an experienced Customer Success Associate to join our team in Guwahati. The ideal candidate will have a diploma and 3-5 years of experience in a customer-facing role, preferably within the industrial automation or a related technical field. You will be responsible for ensuring our customers achieve their desired outcomes while using our products and services, fostering strong relationships, and driving adoption and retention. Your technical aptitude and understanding of industrial automation processes will be crucial in supporting our clients effectively.

Key Responsibilities:
- Act as the primary point of contact for a portfolio of assigned customers, building and maintaining strong, long-lasting customer relationships.
- Understand customer needs and proactively identify opportunities to provide solutions that enhance their experience with Schneider Electric's industrial automation products and services.
- Onboard new customers, ensuring a smooth transition and successful implementation of our solutions.
- Monitor customer usage and satisfaction, identifying potential risks and developing strategies to mitigate them.
- Conduct regular check-ins and business reviews with customers to assess their success and gather feedback.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate internal teams.
- Educate customers on product features, updates, and best practices to maximize their value realization.
- Collaborate with sales, technical support, and product teams to ensure a seamless customer journey.
- Contribute to the development of customer success playbooks and resources.
- Track and report on key customer success metrics.