Non Tech Support - Non Voice - Real Estate (Bhubaneshwar)

Role Summary:
We are seeking a dedicated and detail-oriented Non-Voice Technical Support professional with 1-3 years of experience to join our Real Estate operations in Bhubaneshwar. The ideal candidate will possess a postgraduate degree and be adept at handling customer inquiries and internal requests through non-voice channels such as email, chat, and ticketing systems. This role is crucial for ensuring smooth operational support and excellent service delivery within our real estate projects.

Key Responsibilities:
- Respond to customer and internal queries via email, chat, and ticketing systems within defined SLAs.
- Accurately document all customer interactions and resolutions in the CRM or support system.
- Troubleshoot and resolve non-technical issues related to property inquiries, booking processes, and site visits.
- Escalate complex issues to the appropriate departments or team leads while maintaining ownership.
- Provide accurate information regarding company services, project details, and ongoing developments.
- Assist in managing and updating customer databases and support documentation.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Identify recurring issues and provide feedback for process improvement.
- Maintain a high level of professionalism and customer service in all interactions.
- Adhere to company policies and procedures.