Non Tech Support - Voice / Blended (1-3 Yrs) | Pune

Role Summary:
We are seeking a motivated individual with a Bachelor of Commerce (B.Com) degree and 1-3 years of experience to join our Non-Technical Support team in Pune. This role involves providing voice and blended support to our internal and external stakeholders, addressing queries related to our IT services and business operations. You will play a crucial part in ensuring smooth communication and efficient problem resolution.

Key Responsibilities:
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Troubleshoot and resolve non-technical issues related to IT services, account management, and billing.
- Guide users through processes and provide information about company policies and procedures.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with other departments to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction by providing excellent service.
- Adhere to service level agreements (SLAs) and quality standards.
- Continuously learn about new products, services, and company updates to provide accurate information.