Patient Service Assistant (2-4 Yrs Experience)

We are seeking a dedicated and compassionate Patient Service Assistant to join our growing team in Noida. In this role, you will be instrumental in ensuring a seamless and positive experience for patients interacting with our digital health services. You will act as a primary point of contact, providing support, addressing inquiries, and facilitating smooth operations. This position is ideal for an individual with 2-4 years of experience who possesses excellent communication and organizational skills and does not require post-graduation.

Key Responsibilities:

• Greet patients warmly and assist them with check-in and check-out processes.

• Schedule and confirm patient appointments, ensuring efficient utilization of clinic resources.

• Respond to patient inquiries via phone, email, and in-person, providing accurate information and resolving issues promptly.

• Maintain patient records and ensure all documentation is accurate, complete, and up-to-date.

• Assist with patient billing and insurance verification processes.

• Coordinate with medical staff and other departments to ensure seamless patient flow.

• Handle administrative tasks such as filing, scanning, and managing correspondence.

• Uphold patient confidentiality and adhere to all privacy regulations.