Quality Manager / Supervisor at ISS Facility Services India

We are seeking a diligent and experienced Quality Manager / Supervisor to join our team in Nagpur. This role is crucial for ensuring that our facility management services consistently meet and exceed client expectations and regulatory standards. The ideal candidate will have a strong understanding of quality management principles within the service industry and a passion for driving continuous improvement.

Key Responsibilities:
- Develop, implement, and maintain quality management systems and procedures for all facility management operations.
- Conduct regular site inspections and audits to ensure compliance with quality standards, safety regulations, and client-specific requirements.
- Monitor key performance indicators (KPIs) related to service quality and identify areas for improvement.
- Investigate and resolve quality-related issues and customer complaints, implementing corrective and preventive actions.
- Train and mentor operational staff on quality best practices and standards.
- Collaborate with operations teams to ensure seamless integration of quality processes.
- Prepare regular quality reports for management review.
- Stay updated with industry best practices and regulatory changes relevant to facility management.