Senior Account / Relationship Management - Non Voice (Guwahati)

Role Summary: We are seeking a highly motivated and experienced Senior Account / Relationship Manager to join our team in Guwahati. This non-voice role is crucial for nurturing and expanding our client relationships within the real estate sector. The ideal candidate will leverage their analytical skills and technical background to understand client needs and provide tailored solutions, fostering long-term partnerships. This position requires 3-5 years of relevant experience and a Master of Technology (M.Tech) degree.

Key Responsibilities:

Develop and maintain strong, long-lasting relationships with key clients, understanding their business objectives and real estate needs.

Act as a primary point of contact for clients, addressing inquiries and resolving issues proactively and efficiently through non-voice channels (email, CRM, etc.).

Utilize a strong analytical and technical understanding (benefiting from M.Tech background) to interpret client requirements and propose suitable real estate solutions.

Collaborate with internal teams (sales, legal, project management) to ensure seamless service delivery and client satisfaction.

Prepare and present regular client status reports, performance reviews, and strategic recommendations.

Identify opportunities for upselling and cross-selling by understanding evolving client needs and market trends.

Contribute to the development of client relationship management strategies and best practices.