Service Engineer (Mangalore) - 0-1 Yrs

Role Summary: We are looking for a motivated and detail-oriented Service Engineer with a B.Pharma background to join our growing team in Mangalore. This entry-level position is ideal for fresh graduates eager to apply their pharmaceutical knowledge in a dynamic internet healthcare environment. You will be responsible for ensuring the smooth operation of our services and providing technical support to our users and partners.

Key Responsibilities:
- Assist in the installation, configuration, and maintenance of software and hardware systems used in our online platform.
- Provide first-level technical support to customers, pharmacies, and diagnostic centers, troubleshooting issues related to our services.
- Document technical issues and resolutions, contributing to our knowledge base.
- Collaborate with the engineering and operations teams to identify and resolve service-related problems.
- Ensure adherence to quality standards and service level agreements.
- Learn and adapt to new technologies and product updates quickly.
- Conduct basic user training on platform functionalities.
- Monitor system performance and report any anomalies.