Service Head (1-3 Yrs Experience)

Role Summary:
We are seeking a motivated and detail-oriented Service Head with 1-3 years of experience and an MCA degree to join our dynamic team in Gurgaon. The Service Head will be responsible for overseeing and optimizing various service operations within our real estate projects, ensuring high levels of customer satisfaction and operational efficiency. This role is ideal for an early-career professional looking to make a significant impact in a leading real estate company.

Key Responsibilities:
- Manage and coordinate day-to-day service operations, including facilities management, resident services, and maintenance.
- Implement and monitor service delivery standards to ensure compliance with company policies and customer expectations.
- Analyze service performance data and identify areas for improvement; develop and execute action plans.
- Liaise with various departments, vendors, and contractors to ensure seamless service delivery.
- Handle customer inquiries, complaints, and feedback, ensuring timely and effective resolution.
- Assist in the development and implementation of new service initiatives and technologies.
- Prepare reports on service operations, performance metrics, and customer satisfaction.
- Support the IT infrastructure related to service management systems and applications.