Service Manager (Gurgaon)

We are seeking a highly qualified and experienced Service Manager with a Doctorate/PhD to join our dynamic team at our Gurgaon facility. This role is crucial for overseeing and optimizing the delivery of our advanced security and law enforcement solutions. The ideal candidate will leverage their extensive academic background and practical experience to drive service excellence, manage client relationships, and lead a team of technical professionals. This position requires a strategic thinker with a deep understanding of complex service operations and a proven ability to implement innovative solutions.

Key Responsibilities:

Lead the end-to-end service delivery for our law enforcement and security solutions, ensuring client satisfaction and adherence to service level agreements.

Develop and implement strategic service plans that align with company objectives and market demands.

Manage and mentor a team of service engineers and technical support staff, fostering a culture of continuous improvement and high performance.

Utilize advanced analytical skills, derived from a Doctorate/PhD, to identify service bottlenecks, implement corrective actions, and drive operational efficiency.

Oversee the maintenance, repair, and upgrade processes for sophisticated security systems and equipment.

Collaborate with R&D, sales, and operations teams to ensure seamless product integration and customer support.

Manage service budgets, resource allocation, and vendor relationships effectively.

Stay abreast of industry trends, technological advancements, and regulatory changes in the law enforcement and security sector.