Spa Manager / Supervisor (Thane) - 3-4 Yrs

Role Summary:
We are seeking an organized and proactive Spa Manager / Supervisor with 3-4 years of experience to oversee the daily operations of our spa facilities. The ideal candidate will ensure a high standard of service delivery, manage staff, and contribute to a positive and relaxing client experience. This role is suitable for individuals with a Bachelor's degree or equivalent, and post-graduation is not a requirement.

Key Responsibilities:
- Supervise and manage the daily operations of the spa, ensuring smooth functioning.
- Lead and motivate spa therapists and support staff, fostering a positive team environment.
- Manage appointment scheduling, client bookings, and ensure efficient utilization of resources.
- Oversee inventory management for spa products and supplies, placing orders as needed.
- Ensure adherence to hygiene, safety, and sanitation standards within the spa.
- Handle client inquiries, complaints, and feedback, resolving issues promptly and professionally.
- Train new staff on spa services, protocols, and customer service standards.
- Assist in developing and implementing promotional activities and packages.
- Maintain accurate records of client treatments, sales, and operational expenses.
- Collaborate with management to achieve business objectives and enhance client satisfaction.