Account / Relationship Management - Voice / Blended - 3-5 Yrs

Role Summary:
We are seeking a dynamic and experienced Account/Relationship Manager with 3-5 years of experience to join our team in Coimbatore. The ideal candidate will possess an M.A. degree and a proven track record in managing client relationships, primarily through voice and blended communication channels. You will be responsible for nurturing client accounts, ensuring client satisfaction, and driving business growth within your portfolio.

Key Responsibilities:
- Develop and maintain strong, long-lasting client relationships by understanding their needs and objectives.
- Serve as the primary point of contact for assigned clients, addressing their queries and concerns promptly and effectively.
- Proactively identify opportunities for account growth and upselling of services.
- Collaborate with internal teams (sales, support, technical) to ensure seamless service delivery and client satisfaction.
- Monitor client account health and take corrective actions as needed.
- Conduct regular client reviews and performance analysis.
- Stay updated on industry trends and Wipro's service offerings to provide value-added insights to clients.
- Manage client escalations and ensure timely resolution.
- Contribute to the achievement of team and company revenue targets.