Billing / Planning Engineer - Mumbai

We are seeking a motivated and analytical Billing / Planning Engineer with 3-4 years of experience to join our dynamic team in Mumbai. The ideal candidate will possess an M.Sc degree and have a strong understanding of billing processes, resource planning, and operational efficiency within the BPO/Call Centre environment. This role is crucial in ensuring accurate billing, optimizing resource allocation, and contributing to the overall success of our operations.

Key Responsibilities:
- Develop and maintain accurate billing models and systems, ensuring compliance with contractual agreements and company policies.
- Analyze historical data and forecast future resource requirements for various client accounts and service lines.
- Create and optimize workforce schedules to meet service level agreements (SLAs) and minimize operational costs.
- Monitor key performance indicators (KPIs) related to billing accuracy, resource utilization, and operational efficiency.
- Collaborate with operations, finance, and client management teams to identify and implement process improvements.
- Prepare regular reports on billing, planning, and performance metrics for senior management.
- Identify and resolve discrepancies in billing and resource allocation.
- Stay updated with industry best practices and emerging trends in BPO operations and technology.