Branch Operations Manager - Retail (1-2 Yrs)

Role Summary:
We are seeking a motivated and detail-oriented Branch Operations Manager with 1-2 years of experience, preferably with a B.Des degree, to oversee the day-to-day operations of our retail branch in Nagpur. The ideal candidate will ensure efficient store functioning, excellent customer experience, and adherence to company standards. This role is crucial for maintaining operational excellence and driving sales performance.

Key Responsibilities:
- Manage daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
- Ensure compliance with all company policies, procedures, and operational guidelines.
- Train and mentor store staff, fostering a positive and productive work environment.
- Monitor and optimize store performance metrics, identifying areas for improvement.
- Handle customer inquiries and resolve complaints efficiently to ensure customer satisfaction.
- Oversee stock levels, manage replenishment, and conduct regular stock takes.
- Implement visual merchandising standards to enhance product presentation and store appeal.
- Collaborate with the marketing and sales teams to support promotional activities and drive sales.
- Ensure a safe and secure working environment for staff and customers.