CRM Architect - 3-4 Yrs (Kolkata)

We are seeking a dynamic and experienced CRM Architect to join our growing team in Kolkata. This role is ideal for a motivated individual with 3-4 years of experience in designing, implementing, and managing CRM systems, preferably within the building materials industry. As a CRM Architect, you will be instrumental in shaping our customer relationship management strategies and ensuring our CRM platform effectively supports our business objectives.

Key Responsibilities:
- Design and develop scalable and robust CRM solutions tailored to the specific needs of the building materials business.
- Lead the implementation and configuration of CRM platforms, ensuring seamless integration with other business systems.
- Gather and analyze business requirements from stakeholders across sales, marketing, and customer service departments.
- Develop and maintain technical documentation, including architecture diagrams, data models, and process flows.
- Provide technical guidance and mentorship to the CRM development and support teams.
- Troubleshoot and resolve complex CRM-related issues, ensuring system stability and performance.
- Stay abreast of the latest CRM technologies and best practices, recommending improvements and innovations.
- Collaborate with cross-functional teams to define CRM strategy and roadmap.