CRM Architect - BPM (Kochi)

Role Summary:
We are seeking a talented CRM Architect with 2-4 years of experience to join our dynamic team in Kochi. The ideal candidate will be responsible for designing, developing, and implementing robust CRM solutions that align with our business objectives and enhance customer engagement. This role requires a strong understanding of CRM platforms and a B.Sc degree in a relevant field.

Key Responsibilities:
- Design and implement scalable and efficient CRM solutions using industry best practices.
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications.
- Configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics) to meet business needs.
- Develop and maintain integrations between CRM systems and other business applications.
- Create and deliver technical documentation, including design documents and user guides.
- Provide technical guidance and support to development teams.
- Troubleshoot and resolve CRM-related issues.
- Stay updated with the latest CRM trends and technologies.