eCommerce Operations - Other (3-4 Yrs Experience)

Role Summary:
We are looking for a motivated and detail-oriented eCommerce Operations Specialist with 3-4 years of experience to join our dynamic team in Vishakhapatnam. The ideal candidate will have a BCA degree and a strong understanding of eCommerce processes within the FinTech and Payments industry. You will be responsible for ensuring the smooth and efficient operation of our online sales channels, managing order fulfillment, and optimizing the customer journey.

Key Responsibilities:
- Oversee daily eCommerce operations, including order processing, inventory management, and shipping logistics.
- Monitor and analyze sales data, website performance, and customer feedback to identify areas for improvement.
- Collaborate with cross-functional teams (marketing, customer service, IT) to resolve operational issues and implement new features.
- Manage product listings, ensuring accuracy of information, pricing, and availability across all platforms.
- Develop and implement strategies to enhance the online customer experience and drive conversions.
- Troubleshoot and resolve any technical or operational issues that may arise on the eCommerce platform.
- Ensure compliance with all relevant company policies and industry regulations.