Email Support Job Opportunity - Animation & VFX (1-3 Yrs)

We are seeking a motivated and detail-oriented Email Support Specialist to join our growing team at Prana Studios. This role is ideal for a recent graduate with a BBA/BBM degree and 1-3 years of experience in customer service or a related field. You will be responsible for providing exceptional email support to our clients and internal teams, ensuring timely and accurate communication. Your role will be crucial in maintaining positive client relationships and facilitating smooth project operations within our fast-paced Animation & VFX environment.

Key Responsibilities:
- Respond to customer inquiries and resolve issues via email in a professional and timely manner.
- Maintain a high level of customer satisfaction by providing accurate and helpful information.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with internal departments (e.g., production, technical support) to resolve complex customer issues.
- Assist in managing and organizing email queues, ensuring no inquiry is missed.
- Provide feedback to management on common customer issues and trends.
- Ensure all communications adhere to company standards and brand guidelines.
- Support the team with administrative tasks as needed.