Email Support Specialist (Thane)

Role Summary:
We are seeking a dedicated and customer-focused Email Support Specialist with 2-3 years of experience to join our team in Thane. As an Email Support Specialist, you will be the primary point of contact for our clients, responding to their inquiries and resolving issues via email. This role requires excellent written communication skills, a strong understanding of customer service principles, and the ability to manage a high volume of email correspondence efficiently.

Key Responsibilities:
- Respond promptly and professionally to all client email inquiries within defined service level agreements (SLAs).
- Accurately diagnose and resolve customer issues, providing clear and concise solutions via email.
- Escalate complex issues to the appropriate internal teams or subject matter experts when necessary.
- Maintain a high level of customer satisfaction by delivering exceptional support.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Proactively identify trends in customer inquiries and provide feedback to management for service improvement.
- Stay updated on company products, services, and policies to provide accurate information.
- Collaborate with team members to share knowledge and best practices.
- Ensure all email correspondence adheres to company communication standards.