Engagement Manager Careers in Guwahati

Role Summary:
We are seeking a motivated and detail-oriented Engagement Manager with 1-2 years of experience to join our dynamic team in Guwahati. This role is ideal for an M.Tech graduate looking to kickstart their career in the BPM industry, managing client relationships and ensuring successful project delivery. You will be responsible for understanding client needs, coordinating with internal teams, and driving client satisfaction.

Key Responsibilities:
- Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
- Understand client business objectives and translate them into actionable project plans.
- Coordinate with cross-functional teams (operations, IT, analytics) to ensure timely and successful project execution.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Prepare regular status reports and presentations for clients.
- Identify opportunities for upselling and cross-selling services.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Gather client feedback and contribute to service improvement initiatives.