Engineering Support Manager - Gurgaon

We are seeking a motivated and detail-oriented Engineering Support Manager to join our growing team in Gurgaon. This role is ideal for a recent graduate with a B.Sc degree and 0-2 years of experience who is eager to learn and contribute to the smooth functioning of our engineering operations. You will be instrumental in providing technical support, coordinating with various teams, and ensuring the efficient implementation of engineering processes. This is a fantastic opportunity to kick-start your career in a dynamic and innovative company.

Key Responsibilities:

* Provide first-level technical support to internal engineering teams and external stakeholders.
* Assist in troubleshooting and resolving technical issues related to our design and project management software.
* Maintain and update technical documentation, including user manuals and knowledge bases.
* Coordinate with engineering leads to ensure timely delivery of projects and support.
* Participate in the testing and implementation of new engineering tools and software updates.
* Monitor system performance and identify potential areas for improvement.
* Liaise with vendors and service providers for technical support and equipment.
* Prepare reports on support activities and system performance for management review.
* Support the engineering team in data analysis and reporting tasks.
* Adhere to company policies and procedures for technical support and data security.