Guest Service Associate - Nagpur (2-4 Yrs)

Role Summary:
We are seeking a motivated and customer-focused Guest Service Associate with 2-4 years of experience and a 12th Pass education to join our team in Nagpur. The ideal candidate will be responsible for ensuring a positive and seamless experience for our guests, handling inquiries, and maintaining high service standards. This role is crucial in representing our brand and fostering customer loyalty.

Key Responsibilities:
- Greet and welcome guests warmly upon arrival and departure.
- Address guest inquiries and provide accurate information about products and services.
- Handle guest complaints and resolve issues promptly and effectively, escalating when necessary.
- Process orders and payments accurately and efficiently.
- Maintain a clean, organized, and welcoming environment in the service area.
- Assist with inventory management and stock replenishment.
- Collaborate with team members to ensure smooth operations and exceptional guest service.
- Adhere to company policies and procedures, including safety and hygiene standards.
- Upsell products and promotions where appropriate.