Head - Information Security - BPO / Call Centre Sector

Role Summary: We are seeking a proactive and detail-oriented Head of Information Security to lead our security initiatives. This role is crucial for safeguarding sensitive client and company data within our BPO operations. The ideal candidate will have a strong understanding of information security principles and practices, with a focus on compliance and risk management within the call center environment.

Key Responsibilities:
- Develop and implement comprehensive information security policies, procedures, and guidelines.
- Oversee risk assessments and vulnerability management activities.
- Ensure compliance with relevant data protection regulations (e.g., GDPR, ISO 27001).
- Manage security awareness training programs for all employees.
- Investigate and respond to security incidents and breaches.
- Collaborate with IT and operations teams to integrate security into business processes.
- Monitor security systems and technologies, recommending upgrades and improvements.
- Maintain and update the company's business continuity and disaster recovery plans.
- Conduct regular audits to ensure adherence to security policies and standards.
- Provide guidance on security best practices to stakeholders across the organization.