Head - Tech Support (1-3 Yrs Experience)

We are seeking a motivated and technically adept Head of Tech Support to join our growing team in Nasik. This role is crucial for ensuring the seamless operation of our technology infrastructure and providing timely technical assistance to our internal teams, supporting our investment banking and financial services operations. This is an excellent opportunity for a B.Tech/B.E. graduate with a foundational understanding of IT support and a desire to grow within the dynamic fintech sector.

Key Responsibilities:

Provide first-level technical support for hardware, software, and network issues. Troubleshoot and resolve IT-related problems for employees.

Install, configure, and maintain computer systems, operating systems, and application software.

Manage user accounts, permissions, and access rights.

Assist in the implementation and management of IT policies and procedures.

Maintain IT inventory and documentation.

Support the IT infrastructure, including servers, networks, and peripherals.

Collaborate with senior IT staff on ongoing projects and system upgrades.