Junior Bilingual / Multilingual Support - Voice / Blended - E-Learning / EdTech (0-1 Yrs)

Role Summary: We are seeking a motivated and enthusiastic Junior Bilingual / Multilingual Support representative to join our dynamic E-Learning/EdTech team in Indore. This role is ideal for recent graduates with a Master's degree and 0-1 years of experience, who are passionate about customer service and education. You will be responsible for providing exceptional voice and blended support to our diverse student and parent base, ensuring a positive and seamless learning experience. Your multilingual abilities will be key in connecting with a wider audience and fostering strong relationships.

Key Responsibilities:
- Provide prompt and accurate customer support via voice calls and other blended channels (email, chat) in multiple languages.
- Assist students and parents with inquiries related to our E-Learning platform, courses, subscriptions, and technical issues.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to senior team members when necessary.
- Maintain detailed records of customer interactions and feedback in our CRM system.
- Contribute to improving customer satisfaction by identifying trends and suggesting solutions.
- Collaborate with internal teams to ensure a consistent and high-quality customer experience.
- Stay updated on BYJU'S products and services to effectively address customer needs.
- Proactively engage with customers to gather feedback and identify opportunities for improvement.