Junior Business Head (Bhubaneshwar) - 2-4 Yrs

We are seeking a motivated and results-oriented Junior Business Head to join our growing team in Bhubaneshwar. This role is ideal for a B.Sc graduate with 2-4 years of experience in the BPO/Call Centre industry, looking to take on significant responsibility and drive business unit performance. You will be instrumental in achieving revenue targets, enhancing operational efficiency, and fostering strong client relationships.

Key Responsibilities:
- Develop and implement strategic business plans to achieve company objectives and sales targets.
- Manage day-to-day operations of the business unit, ensuring seamless service delivery.
- Build and maintain strong, long-lasting client relationships, understanding their needs and providing tailored solutions.
- Monitor key performance indicators (KPIs) and implement corrective actions to optimize performance.
- Lead and mentor a team, fostering a culture of high performance and continuous improvement.
- Identify opportunities for business growth and expansion within the assigned region.
- Collaborate with cross-functional teams to ensure operational alignment and client satisfaction.
- Analyze market trends and competitor activities to maintain a competitive edge.