Non Tech Support - Voice / Blended at Infosys Limited (0-1 Yrs)

Role Summary: We are seeking enthusiastic and dedicated individuals with a B.Tech/B.E. degree and 0-1 years of experience to join our Non-Technical Support team as Voice/Blended Support Executives. In this role, you will be instrumental in providing exceptional customer service and resolving client queries through voice and blended communication channels. This is a fantastic opportunity for fresh engineering graduates to kickstart their career in a dynamic, client-facing role within a leading global organization.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat, providing accurate information and timely resolutions.

Troubleshoot and resolve customer issues related to services and products, escalating complex problems to senior team members when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Adhere to company policies and procedures, ensuring compliance and quality standards.

Contribute to team goals and objectives by meeting performance metrics.

Actively participate in training sessions to enhance product knowledge and service skills.

Provide feedback to management on customer needs and service improvements.