Problem Management - Advertising & Marketing Sector (2-4 Yrs)

Role Summary:
We are seeking a motivated and analytical Problem Management professional with 2-4 years of experience to join our team in Bangalore. This role is crucial for identifying, analyzing, and resolving recurring issues within our advertising and marketing operations, ensuring service stability and efficiency. The ideal candidate will possess a BBA/BBM degree and a strong understanding of business processes in the marketing sector.

Key Responsibilities:
- Proactively identify and log potential problems within advertising and marketing workflows.
- Perform root cause analysis (RCA) for critical incidents and recurring issues.
- Develop and implement effective workarounds and permanent solutions.
- Collaborate with cross-functional teams (e.g., campaign management, client servicing, IT) to resolve problems.
- Document problem records, solutions, and lessons learned.
- Monitor the effectiveness of implemented solutions and track problem resolution progress.
- Contribute to the continuous improvement of problem management processes and methodologies.
- Analyze trends and patterns in incident data to identify potential problems.
- Prepare regular reports on problem management activities and key metrics.