Recruiting for Email Support - Banking Team (0-1 Yrs)

HDFC Bank

Applicants0

Posted10 days ago

Job Highlights

Experience0 - 1 Yrs

Salary1-11 LPA

LocationLudhiana

Work ModelRemote

RoleEmail Support

Openings2

EmploymentInternship

EducationM.Tech

Required Skills

Excellent written and verbal communication skillsProficiency in EnglishBasic understanding of banking products and servicesProblem-solving skillsCustomer service orientationAbility to work independently and as part of a teamFamiliarity with email etiquette and CRM softwareB.Tech/B.E. degree

Job Description

We are seeking a motivated and detail-oriented Email Support professional to join our Banking team in Ludhiana. This entry-level role is perfect for recent B.Tech/B.E. graduates looking to kickstart their career in the financial services industry. You will be responsible for providing timely and accurate email support to our customers, ensuring a high level of satisfaction.

Key Responsibilities:

Respond to customer inquiries via email promptly and professionally.
Troubleshoot and resolve customer issues related to banking products and services.
Escalate complex issues to the appropriate internal teams.
Maintain accurate records of customer interactions and resolutions.
Contribute to the development of knowledge base articles and FAQs.
Adhere to company policies and procedures for customer service.

About HDFC Bank

HDFC Bank is a leading private sector bank in India, established in August 1994. It was the first to receive an in-principle approval from the Reserve Bank of India (RBI) for a banking license. The bank commenced operations in January 1995. HDFC Bank's promoted HDFC Ltd., India's premier housing finance company. It is a global financial services group with a significant presence in India. The bank offers a wide range of banking products and services to individuals and commercial entities.

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