Service Delivery Associate - Banking Operations

We are seeking a motivated and detail-oriented Service Delivery Associate with 2-4 years of experience to join our dynamic team in Kochi. As a Service Delivery Associate, you will play a crucial role in ensuring the smooth and efficient delivery of banking services to our customers, contributing to operational excellence and client satisfaction.

Key Responsibilities:
- Monitor and manage day-to-day banking operations, ensuring adherence to service level agreements (SLAs).
- Process and resolve customer inquiries, requests, and complaints in a timely and professional manner.
- Collaborate with internal teams to troubleshoot and resolve operational issues.
- Maintain accurate records and documentation of all service delivery activities.
- Assist in the implementation of new banking products and services, ensuring seamless customer onboarding.
- Identify opportunities for process improvement and contribute to enhancing operational efficiency.
- Ensure compliance with all regulatory requirements and internal policies.
- Support the team in achieving departmental goals and objectives.