Team Leader - MBA/PGDM Professionals (2-4 Yrs)

Role Summary: We are seeking a motivated and experienced Team Leader with 2-4 years of relevant experience and an MBA/PGDM to join our dynamic team in Hyderabad. The ideal candidate will be responsible for overseeing a team, driving operational efficiency, and ensuring high-quality service delivery within the banking sector. This role requires strong leadership, analytical, and problem-solving skills.

Key Responsibilities:
- Lead, mentor, and manage a team of banking professionals to achieve departmental goals.
- Monitor team performance, provide regular feedback, and conduct performance appraisals.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Ensure adherence to all regulatory guidelines and internal policies.
- Analyze key performance indicators (KPIs) and report on team progress to senior management.
- Facilitate training and development for team members.
- Resolve escalated customer issues and complaints effectively.
- Collaborate with other departments to streamline processes and enhance service delivery.
- Drive continuous improvement initiatives within the team.