Technical Support - Non Voice (1-3 Yrs) at Wipro BPO Solutions

Wipro BPO Solutions

Applicants0

Posted7 days ago

Job Highlights

Experience1 - 3 Yrs

Salary1-9 LPA

LocationKolkata

Work ModelOnsite

RoleTechnical Support - Non Voice

Openings2

EmploymentPart-Time

EducationMCA

Required Skills

Technical TroubleshootingCustomer ServiceEmail SupportChat SupportTicketing Systems (e.g., ServiceNow, Zendesk)Operating Systems (Windows, macOS)Basic Networking ConceptsProblem-SolvingCommunication Skills (Written)Attention to DetailAdaptabilityTeamwork

Job Description

Role Summary:
We are seeking a motivated and detail-oriented Technical Support - Non Voice professional with 1-3 years of experience and a B.Sc degree to join our team in Kolkata. In this role, you will be responsible for providing technical assistance and support to clients through non-voice channels such as email, chat, and ticketing systems. You will troubleshoot, diagnose, and resolve technical issues, ensuring customer satisfaction and adherence to service level agreements.

Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via email, chat, and ticketing platforms.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions to technical issues.
- Document all interactions, issues, and resolutions accurately in the ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Provide feedback on common customer issues and potential improvements.
- Maintain a high level of customer satisfaction by delivering timely and effective support.
- Stay updated with product knowledge and technical advancements.

About Wipro BPO Solutions

Wipro BPO Solutions is a leading global provider of business process outsourcing (BPO) services, a division of Wipro Limited, a major Indian multinational corporation. With a strong presence in India and a global footprint, Wipro BPO focuses on delivering integrated, technology-enabled solutions across various industries, including banking, financial services, insurance, healthcare, and telecommunications. They specialize in transforming business processes to enhance efficiency, reduce costs, and improve customer experience. Wipro BPO is committed to leveraging cutting-edge technology and a skilled workforce to drive business outcomes for its clients worldwide.

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