User Researcher (3-4 Yrs) - BPO / Call Centre

Role Summary: We are seeking a motivated User Researcher with 3-4 years of experience and an MCA degree to join our dynamic team in Nasik. The ideal candidate will be responsible for understanding user needs, behaviors, and motivations within the BPO and call center environment. You will translate research findings into actionable insights to improve our services and customer experience. This role requires a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

Plan and conduct user research studies, including surveys, interviews, usability tests, and contextual inquiries, to gather insights into user behaviors and pain points within the BPO context.

Analyze qualitative and quantitative data to identify key trends, user needs, and areas for improvement in our service offerings and operational processes.

Develop user personas, journey maps, and other artifacts to communicate user insights effectively to stakeholders.

Collaborate with product managers, designers, and operational teams to ensure user-centered design principles are integrated into service development and improvement initiatives.

Translate research findings into clear, concise, and actionable recommendations for enhancing user experience and operational efficiency.

Stay up-to-date with the latest user research methodologies, tools, and best practices relevant to the BPO industry.