Vendor Management Specialist (2-4 Yrs) at Teleperformance India

Role Summary: We are seeking an experienced Vendor Management Specialist with 2-4 years of experience and an M.Sc. degree to join our team in Surat. The ideal candidate will be responsible for overseeing and managing relationships with third-party vendors, ensuring service level agreements (SLAs) are met, and driving cost-effectiveness and efficiency. This role requires strong analytical, negotiation, and communication skills to effectively manage vendor performance and strategic partnerships.

Key Responsibilities:

• Manage day-to-day relationships with assigned vendors, acting as the primary point of contact.
• Monitor vendor performance against contractual obligations, SLAs, and key performance indicators (KPIs).
• Conduct regular performance reviews and provide feedback to vendors.
• Identify and implement opportunities for process improvement and cost optimization with vendors.
• Negotiate contract terms, pricing, and service levels with new and existing vendors.
• Ensure vendor compliance with company policies, legal requirements, and industry regulations.
• Develop and maintain strong working relationships with internal stakeholders to understand their vendor needs.
• Prepare reports on vendor performance, market trends, and procurement activities.
• Assist in the selection and onboarding of new vendors.