Customer Engagement Specialist - Metals & Mining (3-5 Yrs)

Role Summary:
We are seeking a motivated Customer Engagement Specialist with 3-5 years of experience and a BCA degree to join our dynamic team in Nasik. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and identifying opportunities for enhanced engagement within the metals and mining sector. This role requires a proactive approach to communication and a deep understanding of customer needs.

Key Responsibilities:
- Develop and implement customer engagement strategies to foster loyalty and retention.
- Act as a primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Gather customer feedback and insights to inform product development and service improvements.
- Collaborate with sales and marketing teams to create targeted communication campaigns.
- Analyze customer data to identify trends and opportunities for upselling or cross-selling.
- Conduct regular check-ins and performance reviews with key accounts.
- Ensure all customer interactions are documented and managed within the CRM system.
- Stay updated on industry trends and best practices in customer engagement.