Customer Retention - Non Voice - 1-2 Yrs

We are seeking a motivated and creative individual to join our team as a Customer Retention Specialist in a non-voice capacity. This role is crucial for understanding and improving customer loyalty within the FMCG sector. You will leverage your design thinking and analytical skills to develop strategies that enhance customer engagement and reduce churn. This is an excellent opportunity for someone with 1-2 years of experience and a B.Des degree to make a significant impact.

Key Responsibilities:

Analyze customer feedback and behavior patterns from various non-voice channels (e.g., surveys, social media comments, app reviews) to identify reasons for churn and opportunities for improvement.

Collaborate with marketing and product teams to design and implement targeted retention campaigns and initiatives, focusing on user experience and value proposition.

Develop engaging content and communication strategies for customer loyalty programs and personalized outreach.

Utilize design principles to create intuitive and appealing interfaces for customer feedback mechanisms and engagement platforms.

Monitor the effectiveness of retention strategies and provide regular reports with actionable insights.

Contribute to product development by providing customer-centric design recommendations based on retention data.