Customer Retention - Non Voice - Ludhiana

We are seeking a dedicated and experienced Customer Retention Specialist to join our team in Ludhiana. In this role, you will focus on non-voice communication channels to ensure customer satisfaction and loyalty, minimizing churn. This position is ideal for individuals with 2-3 years of experience and a Master of Computer Applications (MCA) degree, possessing strong analytical and problem-solving skills.

Key Responsibilities:

Develop and implement strategies to enhance customer loyalty and reduce churn through non-voice channels (email, chat, in-app messaging).

Analyze customer data and feedback to identify trends, potential issues, and opportunities for improvement in customer experience.

Proactively engage with customers to address concerns, provide solutions, and ensure a positive post-purchase experience.

Collaborate with sales, support, and product teams to align retention efforts with overall business objectives.

Create and maintain customer communication templates and knowledge base articles for non-voice support.

Monitor customer satisfaction metrics and report on the effectiveness of retention campaigns.

Utilize CRM systems and other relevant tools to manage customer interactions and track retention activities.