Customer Service Representative (2-4 Yrs) at Zoho Corporation

We are seeking a dedicated and customer-focused Customer Service Representative with 2-4 years of experience to join our team in Vishakhapatnam. As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring they receive exceptional support and assistance. This role requires a strong understanding of customer needs and the ability to effectively communicate solutions. A graduate degree in any discipline is required for this position.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams.

Educate customers on product features and benefits, providing guidance and support.

Maintain accurate customer records and documentation.

Gather customer feedback and contribute to service improvement initiatives.

Collaborate with internal teams to ensure a seamless customer experience.