Customer Success Manager - M.Tech Professionals (2-4 Yrs)

As a Customer Success Manager at Impiger Hospitality, you will be the primary advocate for our clients, ensuring they derive maximum value from our technology solutions. You will work closely with a portfolio of clients in the Hotels & Restaurants sector, focusing on driving adoption, satisfaction, and long-term loyalty. This role is ideal for an M.Tech graduate with 2-4 years of experience in a client-facing or technical role.

Key Responsibilities:

Onboard new clients, ensuring a smooth and effective integration of our solutions. Develop a deep understanding of client business goals and challenges within the hospitality industry.

Proactively monitor client health, identify potential risks, and implement strategies to mitigate them.

Serve as the main point of contact for clients, addressing inquiries and resolving issues efficiently and effectively.

Conduct regular business reviews with clients to demonstrate value, share insights, and identify opportunities for expansion.

Collaborate with internal teams (Sales, Product, Engineering) to advocate for client needs and ensure product improvements.

Educate clients on new features and best practices to maximize their utilization of our platform.

Track and report on key customer success metrics.