Engineering Support Manager (3-5 Yrs) at Aavas Financiers Limited

We are seeking a proactive and skilled Engineering Support Manager with 3-5 years of experience to join our growing team. The ideal candidate will be responsible for overseeing and managing the technical support operations for our engineering systems and infrastructure. This role requires a strong understanding of IT support, problem-solving, and team coordination, with a Bachelor's degree in Computer Applications (BCA) or a related field.

Key Responsibilities:

Manage and lead the technical support team, ensuring efficient resolution of engineering-related issues.

Provide first-level and second-level technical support for hardware, software, and network infrastructure.

Develop and implement support strategies and processes to improve service delivery and user satisfaction.

Troubleshoot complex technical problems and escalate issues to higher-level support or vendors when necessary.

Maintain documentation for support procedures, technical configurations, and knowledge base articles.

Collaborate with other IT teams to ensure seamless integration and operation of engineering systems.

Monitor system performance and identify potential issues before they impact operations.

Ensure compliance with company IT policies and security standards.