Head - Tech Support - Contract Role
Havells India Ltd.Job Highlights
Required Skills
Job Description
We are seeking a motivated and organized Head - Tech Support to oversee our technical support operations. This role is ideal for an individual with 2-3 years of experience and a BBA/BBM degree, looking to contribute to a dynamic team in the consumer electronics and appliances sector. The Head - Tech Support will be responsible for ensuring efficient and effective technical assistance to our customers, managing support staff, and improving overall customer satisfaction.
Key Responsibilities:
Manage and lead the technical support team, providing guidance and training.
Develop and implement strategies to improve customer support efficiency and response times.
Handle escalated customer technical issues and ensure timely resolution.
Monitor support metrics and generate reports on team performance and customer satisfaction.
Collaborate with product development and quality assurance teams to identify and address recurring technical problems.
Maintain and update knowledge base articles and support documentation.
Ensure compliance with company policies and procedures in all support activities.
About Havells India Ltd.
Havells India Ltd. is a leading Fast Moving Electrical Goods (FGE) company with a strong presence in India and globally. Established in 1958, Havells has grown from a trading unit to a manufacturing and marketing powerhouse. The company offers a wide range of products, including industrial and domestic electrical equipment, appliances, and lighting solutions. Havells is committed to innovation, quality, and customer satisfaction, making it a trusted name in households and industries across India.
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