IT Support - Other (2-4 Yrs Experience)

Role Summary:
We are seeking a motivated IT Support professional with 2-4 years of experience to join our dynamic team in Nasik. The ideal candidate will hold a Bachelor of Science (B.Sc) degree and be responsible for providing comprehensive technical support across the organization's IT infrastructure. This role requires a proactive approach to problem-solving and a commitment to ensuring smooth IT operations.

Key Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain computer hardware, operating systems, and applications.
- Troubleshoot and resolve IT-related problems in a timely and efficient manner.
- Manage user accounts, permissions, and access rights.
- Perform regular system backups and recovery operations.
- Assist in the maintenance and upgrade of IT equipment and infrastructure.
- Document IT processes, procedures, and solutions.
- Collaborate with senior IT staff on more complex technical issues.
- Ensure adherence to IT policies and security best practices.
- Provide support for mobile devices and other IT peripherals.