Junior Account / Relationship Management - Non Voice (Thiruvananthapuram)

AgroStar

Applicants0

Posted14 days ago

Job Highlights

Experience1 - 2 Yrs

Salary2-9 LPA

LocationThiruvananthapuram

Work ModelOnsite

RoleAccount / Relationship Management - Non Voice

Openings3

EmploymentContract

EducationPost Graduation Not Required

Required Skills

Excellent written communication skills (English and Malayalam preferred)Strong interpersonal and customer service skillsProficiency in using digital communication tools (email, chat platforms)Basic understanding of CRM softwareProblem-solving and analytical abilitiesAbility to work independently and as part of a teamFamiliarity with the agricultural sector or a willingness to learnTime management and organizational skillsAdaptability and a proactive approach

Job Description

We are looking for a motivated Junior Account / Relationship Manager to join our growing team in Thiruvananthapuram. In this non-voice role, you will be instrumental in nurturing and strengthening relationships with our farmer network and channel partners. You will act as a primary point of contact, ensuring seamless communication and prompt resolution of queries, thereby contributing to customer satisfaction and retention. This role is ideal for individuals with 1-2 years of experience looking to build a career in account management within the dynamic Agri-Tech sector.

Key Responsibilities:

Maintain and develop strong, long-term relationships with a portfolio of assigned farmers and channel partners.

Act as the first point of contact for all farmer and partner inquiries, providing timely and effective solutions via email, chat, or other non-voice channels.

Understand farmer needs and provide them with appropriate product information, technical advice, and support.

Proactively identify opportunities to enhance customer experience and drive engagement with AgroStar's services.

Collaborate with internal teams (sales, operations, technical support) to ensure customer issues are resolved efficiently.

Maintain accurate records of customer interactions and transactions in the CRM system.

Contribute to team efforts by accomplishing related results as needed.

About AgroStar

AgroStar is India's leading Agri-Tech startup, focused on empowering farmers with the right information, products, and services. Founded in 2013, the company aims to revolutionize the Indian agricultural sector by leveraging technology to improve farm productivity and farmer livelihoods. AgroStar provides a comprehensive platform for farmers, offering access to high-quality seeds, crop protection solutions, fertilizers, and expert advice, all delivered through a robust digital network and a dedicated field force. Their mission is to make agriculture more profitable and sustainable for millions of Indian farmers.

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