Junior Service Delivery - Other - Education

Role Summary:
As a Junior Service Delivery - Other, you will be instrumental in ensuring the seamless and efficient delivery of our educational services to students and parents. You will act as a key point of contact, addressing queries, resolving issues, and contributing to the overall satisfaction of our users. This role is ideal for a recent MCA graduate looking to kickstart their career in the dynamic ed-tech industry.

Key Responsibilities:
- Manage and resolve student and parent queries related to academic content, platform usage, and service delivery via various communication channels (email, phone, chat).
- Coordinate with internal teams (academic counselors, technical support, content developers) to ensure timely resolution of issues.
- Track and monitor service delivery metrics, identifying areas for improvement.
- Assist in onboarding new users and providing them with necessary guidance.
- Maintain accurate records of customer interactions and service requests.
- Contribute to the development and implementation of service delivery processes.
- Proactively identify potential issues and escalate them to the appropriate stakeholders.
- Stay updated with BYJU'S products and services to provide accurate information.